OSH Security Practice Test

The best course of action is to locate the elevator, reassure the occupants, and call the elevator service company. This approach is effective because it prioritizes the safety and emotional well-being of the people trapped inside. By providing reassurance, you help to reduce panic and anxiety among the occupants while help is on the way.

Notifying the elevator service company allows trained professionals to assess the situation and safely extricate the occupants without further risk or harm. Attempting to force the doors open could endanger both the individuals inside the elevator and the rescuer. It is critical to leave specialized rescue efforts to those with the appropriate training and equipment.

Calling 911 may not be necessary unless there are indications of a medical emergency or immediate danger, and instructions from the site property manager might result in delays, as they would also likely direct you to contact the service company. Therefore, reassuring the occupants and contacting the elevator service company is the most prudent course of action.